Essential Information

Cập nhật: 2021-03-16 11:25:24
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Essential Information:

- Bring your passport to check-in
- Show up at the check-in counter at least 30 minutes before departure time
- Luggage allowance: 7kgs/passenger (not applicable for infant). Excess luggage will be on standby and extra charge will be applied. See section BAGGAGE for additional information.

Check-in locations:
Noi Bai Airport: Counter E09, Domestic Hall A, Terminal 1, Noi Bai Airport, Hanoi

Ha Long: Villa T7, Tuan Chau Marina, Halong City

Da Nang Airport: Counter 51, Domestic Hall, Da Nang Airport. Da Nang City
Phu Bai Airport: Domestic Hall, Phu Bai Airport, Hue City

Hotline phone numbers in case of emergencies or any other queries:
Noi Bai Airport:  +84 (0) 919 136 089

Halong: +84 (0) 919 866 089
Da Nang Airport:  +84 (0) 911 269 646
Phu Bai Airport: +84 (0) 911 269 646

Reservation: +84 (0) 962 960 689

Before our flight takes off, passengers are required not to stored or be under the influence of alcohol or illegal drugs. To ensure that your experience is an interesting one, we commit strict safety standards and we may refuse boarding to any person we deem is in breach of our safety policy.

We recommend you wear comfortable clothing during your flight. Also be aware that scarves and long gowns can cause a safety hazard, so we recommend you not wear these. Our seaplanes have air conditioning, however due to Vietnam’s tropical environment (warm weather from May to September), we recommend that you dress in light clothing to ensure a comfortable flight.

Weather Condition
Our pilots are experienced with the range of weather conditions that happen in Vietnam. On occasion, weather conditions may not be suitable for operating or continuing a flight safely, which will result in a cancellation of services or a diversion from original flight plan to a safe landing area. Should this occur, then our policy is to refund the full ticket price or re-schedule an alternative flying time.



* Hà Nội, Hạ Long, Ninh Bình: 024.66888684 / 0989.313339
P102 H50, Alane 41/27 Vong Str, Hai Ba Trung Dist, Hanoi
* Hồ Chí Minh, Côn Đảo, Vũng Tàu, Phú Quốc: 028 22656666 / 0837333335
285 Cach Mang Thang 8 Str, 12 Ward, 10 Dist, Ho Chi Minh
Quảng Bình, Hà Tĩnh, Nghệ An: 0232.3868666 / 090 3295 730
64 Hoang Dieu Str, Dong Hoi City, Quang Binh
* Huế, Đà Nẵng, Hội An: 0988 262616
37A Pastuer Str, Hai Chau Dist, Da Nang
* Mù Cang Chải, Điện Biên, Sapa: 0837333335
Tổ 4, Thị trấn Mù Cang Chải, Yên Bái
Email: -
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